Where are you located and what is your contact information?

Warehouse:

11035 Technology Place, Suite 300

San Diego, CA 92127

Phone: (858)-248-3333

Email: hello@morerentals.com

What are your warehouse hours?

The warehouse is available by appointment only. Please email: hello@morerentals.com for an appointment.

How do I book an order?

To get a quote started, please add items to wish list on our website and click send! You can also email us at hello@morerentals.com or feel free to call us at (858) 248-3333 during office hours.

Once we have a quote out to you, electronically sign the quote & pay the deposit. Orders are only booked once the 50% deposit is received.

Is there a minimum for orders?

Yes! Our minimums do not include the cost of delivery and setup. However, sometimes we waive minimums depending on how busy we are and the time of year. Below are our general minimums for deliveries per county and cities:

• San Diego County- $1000 minimum of rentals

• Riverside County/Temecula- $2,000 of rentals

• Orange County and LA- $3,000 of rentals

• Palm Springs- $3,000 of rentals

• Will Call Orders- no minimum, but restrictions apply for which type of rentals

What if you don’t have what I want?

Sometimes we are able to create custom items for our clients. For example, if a bride is really wanting a certain seating chart or arch, sometimes our warehouse manager can create something custom for you. Let us know what you envision, perhaps making it can benefit us both.

How much is the delivery fee?

Our delivery fee is based off the mileage from our warehouse to the venue. Please email us with your address if you would like to know the delivery fee before a quote is created.

What time will you deliver & pick up my items for my event?

We recommend you or your planner/coordinator request ahead of time by emailing us your most preferable time(s) of delivery and pick-up. We do not plan exact times of our event deliveries and pick-ups until 2 weeks out due to our experience with event time changes. We confirm delivery and pick up times 5 days out from your event delivery date.

How much is the set up and strike fee?

Our set up and strike fee is 30% of your inventory ordered. Our team is required to set up and strike everything we provide to make it easier for you! This fee includes loading our trucks (can take 1-2 hours), setting up, breaking down and unloading the trucks after each event.

Can I set-up items myself at the event, and not pay the set-up fee?

Unfortunately, we do not allow others to set-up and/or tear down our inventory as we have trained our professional teams to do so.

Are there any hidden fees?

Other than our rental pieces, we charge a set-up fee as well as a delivery fee. Additionally, we charge an 8% fee for cover general wear and tear of our equipment. There may be some extra fees for additional services, such as stairs (our items are HEAVY), hanging of client signs on hedge walls or elsewhere, napkin folding, and additional wait time for staff beyond agreed to pick ups, etc.. All of the fees will be outlined in the contract.

Can I get my deposit back?

The 50% deposit is non-refundable, as we have removed the items you selected off our inventory stock for your event date once you processed your booking. Once deposits and final payments are made, there are no refunds offered.

What if I change my mind on what rentals I want?

Totally okay! Sometimes the overall look and design changes of your event. We are flexible and are happy to make changes to your order, as long as inventory is available. The deposit amount paid prior is non-refundable but exchangeable.

Help! My guest count has changed!

Totally fine! Final guest count numbers are due 8 days prior to event delivery date.

When is final payment due?

Final guest count & order changes are due 8 days prior to your event delivery date. Your final payment is due 5 days out from your event date. You should receive an email 6 days prior to the event as a friendly reminder. Please make sure all changes to your contract are done before your final payment is processed. No refunds are given once the final payment is taken.

Can I change my order after I have paid my final payment?

Items may only be added to an order after the final payment has been made.

What if my event gets cancelled or date changes?

Our 50% deposits are non-refundable. If your event date changes, we can adjust the contract date and see if all of your rentals are available on that day. If you have to cancel your event, you will not owe the remaining 50% if you cancel before 8 days out from your event. If your rental needs change due to whether, we can see what we can swap out for you!

Can I pick up an item instead of having it delivered?

Some items may be will-called by the general population.

Other items (which may be vendor-will-call only) can only be picked up by vendor professionals who have:

-General Liability Insurance

-An enclosed truck

-Correct tools to drill, carry and assemble the items.

A $100 de-shelving fee will be applied to the order, no matter the item(s) and size of order. Some items do not qualify for will call.

I need someone to come out to my place and measure everything to make sure what I order will fit…

We offer complimentary walk throughs of your event space once your order is booked and are in San Diego County. If you haven't booked yet, we just charge a delivery fee within San Diego county to come out and measure everything for you. Outside San Diego County, a walk-through fee is a delivery fee (based off mileage from our warehouse to your venue).

Donated Events: Styled Shoots, Marketing, & Charitable/Non-Profit Events

Please Note: Vendors who have a prior relationship with More Rentals, Inc. (minimum 6 months), will have a higher consideration over those who do not. Delivery Fees may apply in most cases; set-up fees may apply.

Styled Shoots

"I am interested for your rentals to take part in a styled shoot that I am coordinating, can we use your rentals?"

For any styled shoots, please email us hello@morerentals.com to submit a "Donated Events" form if you believe you qualify per our guidelines:

- Vision of shoot must positively represent our style and branding; please include a Vision Board or Pinterest link with your email.

- Our rental company is the only participating rental company in the shoot; the reasoning for this is that the photos should not be confusing to our clients as to what inventory is ours vs other companies’.

- Name of professional photographer and other participating vendors is enclosed in your email request.

- We more than likely will not be able to participate in a shoot during the months of March-October due to the peak of the wedding season. Please consider an off-season shoot date.

- Once we have the details, we will discuss with our team & get back to you within a week’s time of our decision!

Marketing Events

"I have a large social following & would like to do a trade for marketing opportunities with you!"

We love doing events with other professionals in the community! Please email us hello@morerentals.com to submit a "Donated Events" form.

Charitable/Non-Profit Events

"I run a non-profit and need some donated tables and chairs."

We love to give back! That is why we have decided to choose one Charity/Non-Profit to provide services/rentals for per quarter. Please email us hello@morerentals.com to submit a "Donated Events" form.

Do you offer a Military Discount?

Yes. The CEO of More Rentals is a Navy Veteran and believes in giving back to those who serve or have served. We offer a 15% discount!